shape
Download App

KYC (Know Your Customer)

Document to complete KYC process: You need to provide the necessary identification documents to complete your KYC process.
KYC verification: It is mandatory to verify your identity through KYC to withdraw funds or add cash securely.
Reusing KYC Documents: KYC documents cannot be reused to create another account, ensuring each account remains secure and unique.

Add Cash
Cash Additions: You can securely add cash to your Ace2 PlayRummy wallet, with clear maximum and minimum limits.
Safety of Funds: Your money is safe in Ace2 PlayRummy, and you can add cash using various payment methods, including debit/credit cards, UPI, and net banking.
Withdrawal from Deposit Balance: Withdrawals can be made from your winnings, but not directly from the deposit balance.

Withdrawal Process
Withdrawal Limits: The app allows a set number of withdrawals per day with specified daily limits.
Withdrawal Status: You can track the status of your withdrawal request within the app.
Delayed or Cancelled Withdrawals: In rare cases, withdrawals may be delayed or cancelled due to compliance issues.

Fair Play Policy
The Fair Play Policy ensures that all players have an equal opportunity to enjoy the game without any unfair advantages. It covers:

  • Mandatory Standards of Conduct: Expected behavior from players.
  • Fair Play Evaluations: Measures in place to ensure fairness.
  • Prohibited Conduct: Actions that are not allowed (e.g., cheating, colluding).
  • Consequences of Violations: Possible penalties for breaking rules.

Game Rewards
Enhance your rummy experience with various rewards:

  • GameCash: Earned through offers and promotions, used for a 10% discount on joining tables.
  • FreeCash: A reward added to your deposit balance for participating in cash games.
  • Scratch Card: Daily rewards that can enhance your gameplay experience.

TDS and GST

  • TDS on Winnings: As outlined earlier, TDS of 30% applies to net winnings.
  • GST on Services: GST may apply to services provided by Ace2 PlayRummy, which will be included in transaction fees.

Security & Privacy

  • Data Protection: Ace2 PlayRummy ensures that personal and financial information is kept secure and confidential.
  • Card Details: Players can delete saved card details at any time to enhance security.