Ace2 PlayRummy: Key Policies and Guidelines

1. App Registration and Referral Program

App Registration: Users are required to provide accurate personal details during registration. Providing incorrect information may restrict access to features or result in account suspension.

Referral Program:

• Upon referring a friend to the platform and after successful registration, both the user and the referred friend will receive rewards based on their deposit and gameplay. The rewards include bonus credits and spins.
• Specific milestones related to deposits and game play will trigger additional rewards, which vary according to set criteria (e.g., total game play, total deposits). These rewards are automatically credited to your account.
• All rewards earned under the referral program are subject to the platform's standard terms and conditions.

2. Playing Rummy on Ace2 PlayRummy

• Gameplay: Ace2 PlayRummy follows standard Indian Rummy rules, where players must form valid sets and sequences to win. The game incorporates both standard playing cards and joker cards to increase strategic play.
• Sequences: Players need to form pure sequences (without jokers) and impure sequences (with jokers). A valid declaration is necessary to win a game, and ungrouped cards are counted as points at the time of declaration.
• Deck Use: Players have the option to pick cards from either the closed deck or open deck during their turn, adding strategic depth to the game.
• Card Shuffling and Dealing: The card shuffling system in Ace2 PlayRummy is designed to ensure fair play, with a random dealing process that gives all players an equal chance.

3. User Funds and Transactions

Deposits and Withdrawals:

• Users can deposit funds into their Ace2 PlayRummy account using a secure payment gateway. The funds are credited immediately and can be used to join cash games.
• Withdrawals can be processed after verifying the account. Funds are typically transferred back to the original payment method used, in accordance with the platform’s financial security protocols.
• Security: Ace2 PlayRummy ensures all transactions are secure and compliant with required legal standards. Users are encouraged to review the app's privacy policy to understand how their personal data and financial details are handled.

4. Privacy and Data Usage

Types of Information Collected:

• During registration and gameplay, the app collects essential details such as personal identification, financial transaction data, and user interaction patterns.
• Technical information such as device details and cookies may also be collected to optimize user experience.

Use of Information:

• Ace2 PlayRummy uses collected information to enable gameplay, process transactions, and provide personalized content.
• The data may also be used for marketing purposes, platform improvements, and troubleshooting.

Cookies and Web Beacons:

• Cookies are used to recognize user preferences and store session data. Users can manage cookie settings through their browser to control the extent of data sharing.
• Web beacons are employed for analytics purposes to track user behavior and enhance the platform’s functionality.

Third-Party Sharing:

• Ace2 PlayRummy does not share personal information with third parties except as necessary to provide services, such as payment processing and data analytics.

5. User Rights and Preferences

Access to Personal Information:

• Users can access and modify their account information directly through the app.
• Any user can request to delete their account and associated data by contacting customer support or through the app itself. Upon account deletion, all data will be removed except for information required by law to be retained for fraud prevention and legal obligations.

Opt-Out Options:

• Users can opt-out of receiving promotional communications by adjusting their settings in the app or contacting support.

6. Legal Compliance and Security
Legal Considerations:

• Rummy is considered a game of skill and is legal in most parts of India. However, players from states like Assam, Telangana, Andhra Pradesh, Sikkim, Nagaland, Meghalaya, and Odisha are restricted from participating in real-money games.

Security Measures:

• Ace2 PlayRummy employs industry-standard security measures to protect user data, including encryption and secure server storage.
• Users are encouraged to safeguard their accounts by using strong, unique passwords and avoiding sharing account information with others.

7. Account Suspension and Termination
Suspension:

• The platform reserves the right to suspend or terminate any user account found in violation of the platform’s terms and conditions, including but not limited to fraudulent activity or providing false information.

8. Contact and Support
Support:

• For any queries or issues regarding gameplay, account management, or transaction disputes, users can contact Ace2 PlayRummy’s customer support team through the in-app help section or via email.

9. Changes to Policies
Updates:

• Ace2 PlayRummy reserves the right to modify or update these policies at any time. Users will be notified of significant changes through the app or email. Continued use of the app signifies acceptance of any revised policies.

Withdrawal and Offers Related FAQs

Can I withdraw the amount transferred to Game Balance after using Superboost?
Yes, once you have used the Superboost offer and it’s reflected in your Game Balance, you may proceed with the withdrawal.

What is the advantage of withdrawing partial winnings?
Withdrawing partial winnings allows you to continue playing with the remaining balance while securing a portion of your earnings.

What is Saver and Super Saver? Which one should I pick?
The Saver and Super Saver options are available for you to choose depending on the benefits like better withdrawal terms or bonuses. Choose the one that best fits your playing strategy.

Can I reverse my decision once I use the Superboost offer during withdrawals?
No, once you’ve used a Superboost offer during withdrawals, the decision is final.

What happens to the Superboost offer if my withdrawal takes longer to process?
Delays in processing withdrawals won’t affect your Superboost offer. It will be applied based on the time of your request.

Why am I not seeing the Superboost offer during withdrawals?
Superboost offers may be time-limited or based on specific eligibility criteria. Please check the app or promotions section to verify your eligibility.

Discount Credits FAQs

What are Discount Credits?
Discount Credits are promotional credits you earn through various offers, which can be used to participate in games or tournaments.

How do I get GameCash?
GameCash is awarded through various promotions and offers. Keep an eye on the 'Offers' section for opportunities to earn GameCash.

What will happen to the existing GameCash in my account?
Existing GameCash will remain in your account until used, subject to the terms and conditions of the promotion under which it was earned.

How can I benefit from Discount Credits?
Discount Credits can be used to participate in select tables, lowering your buy-in cost for cash games.

Can Discount Credits expire?
Yes, Discount Credits may have an expiration date depending on the terms of the offer. Check your account for validity details.

Can I play cash games using Discount Credits?
Yes, you can use Discount Credits to enter eligible cash games as specified by the platform.

Ace2 PlayRummy Withdrawal Policy

"If your KYC verification is successful, you can withdraw your winnings by electronic bank transfer to your verified bank account. Please note that the name on the PAN card and the bank account must match. You can request a withdrawal via your lobby screen on the Ace2 PlayRummy app, where you must provide your bank details. In the withdrawable segment, you are always free to withdraw your entire balance at any time. Note that deposit withdrawals are not permitted. All withdrawal requests are subject to applicable taxes. Once your withdrawal is processed, it will appear as ""CASHFREE"" or ""RAZORPAY"" on your bank account statement.

After successfully raising a withdrawal request, we process your IMPS payment through our payment partners, and the bank will handle your payment according to their processing time. Occasionally, there might be a delay due to maintenance or an outage at your bank, which may result in the withdrawal being processed later or reversed. In such cases, your withdrawal status will display as ""Submitted to Bank"" until the transaction is resolved. You will know the final status within three working days, and in case of cancellation, the amount will be refunded to your Ace2 PlayRummy balance.

Account monitoring is conducted when there are multiple accounts, suspicious games, or unusual activity, requiring clearance before processing withdrawals. This ensures responsible play and helps prevent unauthorized or illegal activities. Any free referral rewards obtained through promotions are non-withdrawable and can only be used for cash games on Ace2 PlayRummy. We reserve the right to approve or reject withdrawal requests in the event of any fraudulent activity."